The following list
of questions and answers have been compiled from
support emails with our users. We hope these will
help answer some of the more popular questions
Q: When does
G-Zapper automatically clean my Google cookie?
A: G-Zapper scans and
cleans the Google cookie each time you close your
web browser. Since some Google services require
the cookie to be available, G-Zapper will not
clean the cookie while a web browser is open. Once
you close all web browsers, G-Zapper performs an
automatic scan and cleaning. If you wish to
manually clean the cookie, open the G-Zapper
window by double-clicking the desktop icon and
click the DELETE COOKIE button. If you don't use
Google's services, you can opt to permanently
block the Google cookie by clicking the BLOCK
How do I know when G-Zapper has
cleaned a Google cookie?
A: By default, G-Zapper
will play a sound effect and flash the cookie
tray-icon (next to your clock) when a Google
cookie has been cleaned. You can also open the
G-Zapper window by double-clicking the desktop
icon and view the status of the most recently
cleaned cookie, including the date the last Google
cookie was cleaned and the total number of cookies
cleaned since installing the software.
Q: Can I run
G-Zapper and still use Google's Gmail?
A: Yes! You can safely
use Gmail and G-Zapper at the same time. G-Zapper
contains two methods for cleaning the Google
cookie: automatic cleaning and manual blocking.
The default method
is automatic cleaning.
automatic cleaning feature regularly cleans the
Google cookie and breaks the chain of relating
your previous searches to future ones. When using
the automatic cleaning, you can continue to use
any of Google's services, including Gmail and
still enjoy privacy while searching. In fact,
after you finish checking your Gmail account and
close the web browser, G-Zapper will instantly
detect and clean the cookie.
includes a manual blocking feature, available by
clicking the BLOCK COOKIE button. While blocking
the cookie, a Google cookie will never be saved to
your PC. While this provides maximum protection
for search privacy, Google's services such as
Gmail will be unavailable. We recommend that most
users utilize the default automatic cleaning of
Q: I installed
the free version of G-Zapper and manually blocked
the cookie. Now I cannot sign on to my Gmail
account. I get a pop up message that the Google
cookie has been disabled and to please restore it.
How do I get back to my g-mail account?
A: Google stores all of their service
preferences in 1 cookie, which will be blocked by
G-Zapper if you choose to manually block the
cookie. If you wish to continue using Google's
services, but still enjoy privacy while searching,
we recommend leaving the cookie unblocked (click
the RESTORE COOKIE button in G-Zapper), and allow
G-Zapper to automatically clean the cookie. You
can also optionally click the DELETE button to
clean the cookie yourself. This will help keep
your Internet searches on Google private, but
still allow you to access Gmail.
Q: I uninstalled G-Zapper and now I can not
access my Gmail or other Google services. I
already uninstalled, so how do I fix this?
This can occur if you manually block the
Google cookie and then uninstall the software. You
will need to re-download G-Zapper and restore your
Google cookie. Then uninstall the software again,
1. Download and install G-Zapper at http://www.dummysoftware.com/gzapper.html
2. Click the RESTORE COOKIE button.
3. Exit G-Zapper if it is running.
Q: Why does
Google require cookies to be enabled in order to
A: This is a very good question and to be
honest, we don't know. Certainly, Google could
allow users access to Gmail without the necessity
of cookies. However, by forcing users to enable
cookies, they obtain a way to load/store user
preferences in Gmail and a possible way to track
email habits within your account to your PC. It is
very likely that Google is storing all of your
emails sent and received through the G-mail
service, probably for advertiser usage in the
future, as well as for statistics. However, what
happens if Google decides to sell your email data
to someone else? Do you own the data? In either
case, by enabling cookies, they may obtain 1 more
way to link your activity with your home PC. This
is, of course, a best guess. Users should contact
Google for exact details.
Q: Does G-Zapper support the Macintosh?
A: G-Zapper is compatible with Windows 95/98/ME/NT/2000/XP, but does not support the Macintosh at this time. We may release a Mac version in the future. If your Mac is able to run Virtual Windows, you may be able to run G-Zapper using the
virtual Windows program.
Q: Why should I use G-Zapper just to delete the
cookie if the next time I visit Google, they just
save another cookie
to my PC?
A: Deleting the cookie
does indeed help. Deleting the cookie forces
Google to assign you a new ID. This effectively
breaks the chain of relating your new searches to
previous ones. Therefore, Google will have a
lesser ability to track your entire history of
searches, since they will be broken across many
different IDs, instead of just one.
Even better, you can
block the cookie entirely. But for those who use
Google's services and need their cookie enabled
(such as Gmail), they can simply delete the cookie
regularly, such as every week, and gain a degree
of privacy as described above.
Q: What do I gain by
A: G-Zapper is free to try for 30-days. Users may install the software
on all personal computers they may own. After 30-days, the software
will no longer protect your privacy in Google. The
registered version removes the trial limit and allows you to enter additional sites to block search cookies from. By default, it includes Yahoo, MSN, Ask, and AOL. You can add your own desired search engines (or any web site) to the list by clicking the EDIT SITES button. You also receive a lifetime of free upgrades and support.
Q: How do I know G-Zapper is blocking cookies on sites other than
Google? I never see any delete options like for Google.
A: The registered version of G-Zapper
cleans cookies from Google and additional search
engines. There is no specific delete button for Yahoo, MSN, AOL, etc. Instead, G-Zapper automatically checks for and deletes cookies for any other search engine listed in the EDIT SITES window
during its automatic cleaning or when you click the BLOCK COOKIE or DELETE button.
To view a log of
of recent cookies that G-Zapper has cleaned, click
the SETTINGS button in the main window of the
software and click the VIEW LOG button. A complete
list of recently cleaned cookies is displayed
along with their removal date.
To re-assure yourself that the cookies are indeed being deleted from additional search engines, such as Yahoo, you can try the following steps which will download a Yahoo search cookie onto your PC and show you how to delete and block it.
1. In G-Zapper, restore any cookies: In the bottom left corner of the window if you see a RESTORE COOKIES button, click it. If the button says BLOCK COOKIES, skip this step.
2. Visit http://www.yahoo.com and perform several searches to install a Yahoo cookie on your PC.
3. Back in G-Zapper, click the DELETE COOKIE button. You will see a message popup indicating a Yahoo search cookie was detected and deleted.
4. You may now click the BLOCK COOKIE button and permanently block cookies from Google, Yahoo, MSN, Ask, AOL, and any other site you wish to add to the list.
can also verify G-Zapper is blocking cookies for
other sites, in addition to Google, by following
1. Click the BLOCK COOKIES button to enable
2. Run Internet Explorer.
3. Click Tools->Internet Options.
4. Click the SECURITY tab.
5. Click the RESTRICTED SITES item.
6. Click the SITES button.
7. You will a list of all sites under
Restricted set by G-Zapper in the Edit Sites
is a similar method to view restricted sites in
Mozilla Firefox as well.
I am using G-Zapper to delete the
Google cookie, but notice each time I run
G-Zapper, it says I have a cookie from Google. I
went through all the steps to delete it already.
Do I have to regularly have G-Zapper delete cookies
or will one time do it?
you click the BLOCK COOKIE button, the Google
cookie will be blocked permanently, but you will
be restricted in access to Google services
including Gmail. If
you leave the cookie unblocked and instead click
DELETE COOKIE, the Google cookie will be erased,
but will return (with a new ID) the moment you
visit Google. At least by deleting the cookie you
sever the connection of previous searches to your
new searches by generating a new Google ID. In
summary, you can either block the Google cookie
entirely or use
G-Zapper regularly to delete the cookie and enjoy
a higher degree of privacy.
Q: I clicked the
Delete Cookie button in G-Zapper and then looked
in the cookies folder on my PC and found several
Google cookie files. Are these Google cookies?
list of filenames are not necessarily Google
search cookies associated with your unique Google
ID; it is the unique Google ID that G-Zapper
explicitly targets. Google saves many different
kinds of cookies on a user's PC, each associated
with a particular service offered by Google. For
example, a separate cookie may be saved for
Adsense, Adwords, Image Searching, Maps, Google
Preferences, and of course, the actual search
cookie. Each of these cookies will have the name
google.com within the filename. Some of the
cookies' contents may even be blank simply because
of the way Internet Explorer's cookie management
does not delete *all* Google service cookies
because not all of them create a privacy risk. The
one that creates a direct privacy risk is the one
that holds your unique Google ID. This is the only
cookie targeted by G-Zapper. (Note G-Zapper
Professional Edition allows the user to target
other cookies such as Yahoo, MSN, AOL, etc).
Google cookie containing your unique ID has the
following naming format: username@google[n].txt
where n = index number generated by Microsoft
may be multiple files with this file-naming
format. However, many will be empty. This is
because of how Internet Explorer works. G-Zapper
works by targeting the exact Google cookie
containing your unique ID. G-Zapper identifies
which file it is by examining the contents of each
To verify G-Zapper is
indeed deleting the Google cookie containing your unique
Google ID, you can try the following steps:
1. In G-Zapper,
verify you are not blocking cookies. If you are,
click the RESTORE COOKIE button. Exit G-Zapper.
3. Run G-Zapper and
note your unique Google ID.
4. Click the DELETE
COOKIE button in G-Zapper to erase the cookie.
6. Run G-Zapper and
verify you have a new unique Google ID different
from the last one. Your Google ID has now been
changed, obscuring your past searches from future
Q: Google's Image
Search operates differently after blocking the
Google cookie. Why is this and what can be done?
A: After blocking
the Google cookie, if you perform a Google image
search, you may see a message stating "Please
click here if you are not redirected within a few
seconds.". Upon clicking the link, you
will be able to use Google Image Search, with the
exception of viewing full size images. It can be guessed that Google is
redirecting because they did not find SafeSearch
preferences or were unable to save a cookie on
your PC. It is also possible this is an issue on
Google's end which is viewable only when blocking
the cookie. For further details, users may wish to
wish to remove the message in Google Image Search,
you can restore the Google cookie in G-Zapper. To
still ensure a degree of privacy, you can click
the DELETE COOKIE button to delete the Google
cookie regularly and obscure your unique ID.
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